Books are defined as damaged if they have one or more of the following

  • Spilled drinks/ water (liquid) exposure to pages /cover
  • Puncture damaged to cover/pages
  • Chew marks from pets or children
  • Pictures/pages torn / ripped out
  • Food stains
  • Ink, highlighter and crayon marks
  • Lift a flap or other book accessories are torn /missing
  • Spine damaged beyond normal use

AV items are defined as damaged if they have one or more of the following

  • Deep scratches beyond normal use
  • Cracked or broken discs
  • Not returned in appropriate case
  • Patron will be charged a $2.50 case replacement fee for returning AV items in a damaged case or without a case.

Patron purchased replacements for lost/damaged material will not be accepted

Department/Branch Managers will make all final decisions on whether a patron should be charged for damaged item

Department/Branch Managers will use his/her discretion as to case damage being caused during shipment through cargo

New Non-Fiction