Books are defined as damaged if they have one or more of the following
- Spilled drinks/ water (liquid) exposure to pages /cover
- Puncture damaged to cover/pages
- Chew marks from pets or children
- Pictures/pages torn / ripped out
- Food stains
- Ink, highlighter and crayon marks
- Lift a flap or other book accessories are torn /missing
- Spine damaged beyond normal use
AV items are defined as damaged if they have one or more of the following
- Deep scratches beyond normal use
- Cracked or broken discs
- Not returned in appropriate case
- Patron will be charged a $2.50 case replacement fee for returning AV items in a damaged case or without a case.
Patron purchased replacements for lost/damaged material will not be accepted
Department/Branch Managers will make all final decisions on whether a patron should be charged for damaged item
Department/Branch Managers will use his/her discretion as to case damage being caused during shipment through cargo